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Project Double Green
Small changes. Huge results.


While CWL customers may continue calling (870) 930-3300 to report outages, customers may now send a text message from a mobile device (reporting outages). During outages, a new Interactive Voice Response (IVR) may be activated; increasing call capacity and automating outage reporting. Customers are also able to view active outages by visiting CWL’s new outage map. To enable text messaging on your CWL account, please call Customer Service at (870) 930-3300.


Through ongoing analysis of CWL’s 69kV transmission loops connecting CWL’s substations to the bulk electric system, CWL identified the need for a 69kV transmission line from the Colony substation to the Hergett substation to improve the reliability and flexibility of the system. This line will not only place Colony substation on a looped (two-way) feed, but also enhance the system’s ability to provide power from the Hergett substation, one of two power sources for the City. Pole deliveries are complete. Easement acquisitions are nearing completion. Construction began on May 3, 2021. The project completion date is scheduled for the end of 2021.


The Ridgecrest Lift Station was constructed in 2002/2003 to address capacity constraints in the Ridgecrest St., Sims Ave., Owens Ave., and Parkview St. area. CWL identified the need to optimize the functionality of the lift station through a redesign to a lower hydraulic grade line and increased pump capacity. The design includes the replacement station and new wet weather diversion structure. These improvements will increase the wet weather capacity in the design area, including Southwest Drive. The Arkansas Department of Health approved the lift station plans on September 30, 2020. The City of Jonesboro has also reviewed and approved the construction. Construction is now scheduled to start August, 2021 with an expected completion date of February, 2022.


CWL is constructing a solar power system totaling 13.25 MW DC on approximately 98 acres near Nestle Way and Great Dane Drive. This facility will generate an estimated 24,292 megawatt-hours of zero carbon emission energy during the first year of operation. Major equipment procurement began in early February of this year and is complete – receipt of major equipment has begun. Permits necessary at this time are in hand and construction crews are on site. Mechanical completion is scheduled for December 9, 2021 with final completion slated for February 3, 2022.


CWL’s existing Westside Wastewater Treatment Plant (WWTP) was constructed in 1979. The 40-year old plant is approaching the end of its useful life; therefore, CWL plans to replace this treatment facility to address end-of-life issues. Additionally, the replacement will set CWL up to increase plant capacity and accommodate potentially more stringent regulatory requirements. The new facility will improve capacity and add hydraulic flow increase which will mitigate sanitary sewer overflows in west Jonesboro. Construction of the plant buildings and treatment structures should begin in early 2022, with a projected completion date in late 2023 or early 2024.


CWL is constructing a large-diameter gravity sewer line from just east of Midtown Jonesboro to a connection point on our Northeast Interceptor Sewer, which is approximately ½ mile east of the Jonesboro Municipal Airport and approximately ¼ mile north of Highland Drive. This line will provide additional wastewater conveyance capacity to parts of Midtown and Northeast Jonesboro. The contractor is currently constructing the line in the area of the ASU track complex just east of Marion Berry. The project is approximately 80% complete. Wet weather and the contractor’s work on the CWL Main Lift Station project have delayed this project some, and the completion date is now expected to be in late 2021.


CWL energized the Chapel Substation as part of the west loop of the 69kV system. This was accomplished through construction of a 69kV line from the Melton to Chapel Substation (Phase I). Another 69kV line from the Chapel to South Substation (Phase II – intersecting and upgrading a portion of existing 69kV line on Parker Road) will complete the loop for Chapel Substation. CWL crews began installing poles east of Southwest Drive on October 21, 2020 and are currently upgrading to steel poles along the existing line from South Substation back toward Chapel, as weather conditions and electric loads permit.


CWL’s Main Lift Station was constructed in 1977. CWL replaced this lift station in order to increase its capacity and to address electrical and piping equipment that are well over 40 years old and approaching the end of their useful life. A new force main was also constructed from the new lift station to the West Side Wastewater Treatment Plant. This project was completed in mid-August. CWL is very pleased with the facility, and it has been performing very well since being placed in service.


Customers are now able to request a payment extension for their CWL utility bill. Read more


City Water and Light continues to add options to make payment of your utility bill more convenient. You may now make cash payments at the following businesses through PayNearMe:

  • Family Dollar Store with Jonesboro locations at 102 South Gee Street and 316 East Johnson Avenue
  • Casey's General Store with a Jonesboro location at 2920 South Caraway Road
  • CVS Pharmacy with a Jonesboro location at 110 Southwest Drive

You may make these payments by taking the reverse side of your most recent bill which includes barcodes for each of these businesses. A $1.99 convenience fee will be charged at the time of the payment.

If you do not have a copy of your bill and know your account number, you can have a barcode sent to either an email address or to a cell phone as a text message. Click the Online Bill Payment tab and then the PayNearMe button for instructions on how to receive a barcode by email or text.


Enter for your chance to win a $50 credit on your bill

How to enter:

Existing customers on email billing and/or bank draft are already entered.

If you're on bank draft and email billing you will have a chance to win a $100 credit on your bill.

  • Multiple drawings each month
  • Winners are limited to 1 chance every three months.

Contact (870) 935-5581 for more information.


CWL reached an all time electric peak of 303 MW on August 3, 2011 at 3:00 p.m. Our 2021 peak of 299 MW was reached at 4:00 p.m. on August 11th.

CWL established a new Winter Electric Peak of 295 MW on February 15, 2021 at 11:00 a.m., with a low temperature of 8º and a sub-zero wind chill of -11 degrees. Our Winter 2020 Electric Peak was 231 MW on February 14th, at 5:00 a.m.

CWL reached an all time daily water peak of 29.26 million gallons on June 30, 2012. Our two previous peaks were 28.034 million gallons on June 19, 2010 and 25.279 million gallons on August 22, 2007.