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Project Double Green
Small changes. Huge results.

CWL closure of Customer Service and Engineering lobbies to the public effective March 17, 2020

Effective March 17, 2020, CWL is temporarily closing our lobbies for Customer Service and Engineering until further notice. Read more


Construction began in 2018, the major equipment has been installed, and the equipment startup is underway. The project is approximately 93% complete, but completion has been slightly delayed due to inclement weather. The new completion date should occur in mid April of 2020.


CWL is constructing a large-diameter gravity sewer line from just east of Midtown Jonesboro to a connection point on our Northeast Interceptor Sewer, which is approximately ½ mile east of the Jonesboro Municipal Airport and approximately ¼ mile north of Highland Drive. This line will provide additional wastewater conveyance capacity to parts of Midtown and Northeast Jonesboro. The project is approximately 10% complete, but rainy weather has put the project slightly behind schedule.


The load growth in the Southwest Jonesboro/Valley View area has resulted in a new substation being needed in that area. Final energization of the station is dependent on the completion of the Melton to Chapel transmission line, which is subject to weather conditions.


CWL plans to energize the Chapel Substation as part of the west loop of the 69 kV system. Phase I has been rescheduled for completion at the end of April 2020, heavily depending on weather conditions. CWL crews have completed transmission and distribution pole installations at the substation. Phase II of the transmission line easement acquisitions and design is currently underway.


On September 24, 2019 CWL began work on the rehabilitation of 815 brick manholes. Areas of construction include ASU in the vicinity of Red Wolf Blvd. and Johnson Ave.; the area surrounding the Nettleton Ave. and Caraway Rd. intersection; and areas west of Southwest Dr. from Highland Dr. to Kellers Chapel Rd.; Southwest Dr. beginning at the Highland Dr. intersection; the area on Stadium Blvd. near Fox Meadow Lane’ and the area surrounding Medallion Dr. This project is a major part of CWL’s continuing efforts to maintain the highest quality wastewater collection system.


Design and equipment acquisitions continue for the upgrade of the Hergett Substation in southeast Jonesboro. This will not only provide for increased electric loads well into the future, but also increase the reliability and flexibility of CWL’s current system. The project will require construction in phases as equipment is delivered and in coordination with other CWL and Entergy Arkansas projects, electric loads and weather conditions. The final completion of the project is currently anticipated to be the summer of 2020.


While portions of the Ringier to Tech Park transmission line were upgraded to steel poles as a result of the August 6, 2019 storm damage, CWL identified 39 additional wood poles on the east end of this line for upgrades to steel poles and to further prepare the line for a larger conductor size. The improvements will not only enhance the structural integrity of the line and provide for increased electric loads in the future, but also increase the reliability of the current 69kV system. In addition, CWL crews are using this opportunity to upgrade additional 69kV poles to steel along sections of the west end of the transmission line.


CWL’s Main Lift Station was constructed in 1977. CWL plans to replace this lift station in order to increase its capacity and to address electrical and piping equipment that are well over 40 years old and approaching the end of their useful life. A new force main will also be constructed from the new lift station to the Westside Wastewater Plant.


Customers are now able to request a payment extension for their CWL utility bill. Read more


City Water and Light continues to add options to make payment of your utility bill more convenient. You may now make cash payments at the following businesses through PayNearMe:

  • Family Dollar Store with Jonesboro locations at 102 South Gee Street and 316 East Johnson Avenue
  • Casey's General Store with a Jonesboro location at 2920 South Caraway Road
  • CVS Pharmacy with a Jonesboro location at 110 Southwest Drive

You may make these payments by taking the reverse side of your most recent bill which includes barcodes for each of these businesses. A $1.99 convenience fee will be charged at the time of the payment.

If you do not have a copy of your bill and know your account number, you can have a barcode sent to either an email address or to a cell phone as a text message. Click the Online Bill Payment tab and then the PayNearMe button for instructions on how to receive a barcode by email or text.


Enter for your chance to win a $50 credit on your bill

How to enter:

Existing customers on email billing and/or bank draft are already entered.

If you're on bank draft and email billing you will have a chance to win a $100 credit on your bill.

  • Multiple drawings each month
  • Winners are limited to 1 chance every three months.

Contact (870) 935-5581 for more information.


CWL reached an all time electric peak of 303 MW on August3, 2011 at 3:00 p.m. Our 2019 peak of 298 MW was reached at 4:00 p.m. on August 13th.

CWL established a new Winter Electric Peak of 275 MW on January 17, 2018 at 8:00 a.m., with a low temperature of 8° and a sub-zero wind chill resulting from 4-7 MPH winds. Our Winter 2019 Electric Peak was 240 MW on January 31st, at 8:00 a.m.

CWL reached an all time daily water peak of 29.26 million gallons on June 30, 2012. Our two previous peaks were 28.034 million gallons on June 19, 2010 and 25.279 million gallons on August 22, 2007.