Skip to main content

Residential Deposits

Deposits will be held as security for payment of electricity, water, wastewater, or any service provided or billed by CWL to a customer at the original or any other address. The deposit plus simple interest will be refunded after final bill settlement for all accounts, or after one year provided an excellent payment record has been established for all accounts.

Property owners residing in residence and who are New Residential Customers will not be required to have a service deposit.

New Residential Customers have the option to have a guarantor sign for them in lieu of a deposit. A guarantor is required to be a currently connected CWL customer with a twelve (12) month satisfactory credit record.

CFL light bulb on blue background

A guarantor would be released from their agreement when the guaranteed customer has established a satisfactory credit record or at the end of a signed 30 day cancellation agreement.

If a guarantor leaves CWL services, the guaranteed customer would be granted 30 days to acquire another guarantor or arrange to pay a deposit.

Residential customers may sign a Waiver of Deposit if they meet CWL’s Waiver of Deposit requirements.

The above customer service policy will not affect existing customers if their credit record remains satisfactory. An unsatisfactory credit experience with an existing customer may require deposits as outlined in this policy. Additional deposits may be required for unsatisfactory credit experience.


Commercial Deposits

Deposits will be held as security for payment of electricity, water, wastewater, or any service provided or billed by CWL to a customer at the original or any other address. The deposit plus simple interest will be refunded after final bill settlement for all accounts, or after three years provided an excellent payment record has been established for all accounts.

Commercial deposits will be on the basis of an estimated two (2) highest months bill with the options of a cash deposit, surety bond, bank letter of credit (guarantee), or waiver of deposit.

Commercial customers may sign a Waiver of Deposit if they meet CWLs Waiver of Deposit requirements.

The above customer service policy will not affect existing customers if their credit record remains satisfactory. An unsatisfactory credit experience with an existing customer may require deposits as outlined in this policy. Additional deposits may be required for unsatisfactory credit experience.


Charges

Service City ( ) Rural ( ) Other Information
Regular Connect During Office Hours with Minimum One Day Notice
(Excludes all Read & Leave Ons)
$15 $20 Plus deposit if required.
Regular Connect or Disconnect For Same Day
(Includes all Read & Leave Ons)
$35 $40 Plus deposit if required.
Regular Connect or Disconnect After Office Hours
(Includes all Read & Leave Ons)
$60 $72 Plus deposit if required.
Seasonal disconnect during office hours
Electric $60 $72
Water (1" or smaller meter) $30 $36
Water (larger than 1" meter) $60 $72
Service call during office hours - $25 Charge Only if Customer's Problem.
Service call after office hours $15 $40 Charge Only if Customer's Problem.
Customer convenience request after hours $60 $72 Commercial/ Industrial customers
- Shall be billed as determined by Engineering.
Customer requested meter test $20 $24 If no problem found with meter.
Returned check or draft $25 $25
Disconnect for non payment
Reconnect during office hours $35 $40 Additional deposit may be required.
Reconnect after office hours $60 $72 Additional deposit may be required.
Tampering and/or found on $60 $72 Plus damages, including materials, time, trucks, etc.
Additional deposit may be required.
Utility Locate for Engineering and Surveying Purposes Only Estimated cost or $65 minimum charge.
Setting meter on a fire hydrant $60 $72 See Fire Hydrant Agreement.
(Rural for construction purposes only) - $72 Requires engineering approval.
Setting meter on temporary electric pole $60 $72 Up to 200 amps.
Per trip after second trip to connect $25 $30
Sewer inspection after office hours $60 -
Rental per pole for security light
If additional wood poles are required
$4/mo - Minimum 1 year contract

Note:

  1. During office hours means 8:00 a.m. to 5:00 p.m. Monday-Friday (Excluding Holidays).
  2. Same day means if order is received by 4:00 p.m. Monday-Friday (Excluding Holidays).
  3. After office hours (or after hours) means if order is received after 4:00 pm Monday - Friday or on Holidays.