Reporting Outages   About CWL   CWL Kids Corner   Calculators   Careers   Contact Us 
Jonesboro City Water & Light
 Customer Service   Bill Payments   Residential Services   Commercial Services 

Deposits will be held as security for payment of electricity, water, wastewater, or any service provided or billed by CWL to a customer at the original or any other address. The deposit plus simple interest will be refunded after final bill settlement for all accounts, or after three years provided an excellent payment record has been established for all accounts.

Commercial deposits will be on the basis of an estimated two (2) highest months bill with the options of a cash deposit, surety bond, bank letter of credit (guarantee), or waiver of deposit.

Residential or Commercial customers may sign a Waiver of Deposit if they meet CWLs Waiver of Deposit requirements.

The above customer service policy will not affect existing customers if their credit record remains satisfactory. An unsatisfactory credit experience with an existing customer may require deposits as outlined in this policy. Additional deposits may be required for unsatisfactory credit experience.