CWL is closing our Customer Service and Engineering lobbies to the public effective March 17, 2020


Effective March 16, 2020

As our community continues to feel the increased impact of the Coronavirus, we feel it is important to share with you what we are doing to help keep people safe and healthy. Please be assured we are taking this situation very seriously. We are navigating this situation by following the guidance of Centers for Disease Controls (CDC), coordinating with local and state officials, staying aligned with industry protocol, making prudent decisions, and adapting as new information is made available.

CDC officials have stated that “social distancing” can help slow the spread of the Coronavirus. In order to do our part, effective March 17, 2020, CWL is temporarily closing our lobbies for Customer Service and Engineering until further notice.

CWL is asking our customers to utilizing the following alternatives:

  • If you wish to set up service, please call Customer Service at 870-930-3300
  • If you wish to make a payment, please do one of the following:
    • Set up a bank draft on-line at
    • Use our on-line third party provider to make a credit card, debit card or electronic check payment. Call 1-855-288-0680 or make an on-line payment by going to
    • Make a cash payment at Casey’s General Store, Family Dollar or CVS Pharmacy
    • Mail your payment to CWL P.O. Box 1289 Jonesboro, AR 72403
    • Use one of our drive-thru windows at 400 E. Monroe Avenue
    • Drop your payment in the night deposit box drop after business hours
    • If you have credit or other customer service issues, please call 870-930-3300

Thank you in advance for your patience as we navigate this situation one day at a time and determine how best to continue serving our customers, employees and our community. Our commitment is to continue providing reliable service.