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Connecting and Disconnecting

CONNECTING & DISCONNECTING YOUR SERVICE

Accounts may be opened or changed between 8:00 a.m. and 5:00 p.m., Monday thru Friday (except holidays) by visiting our General Office located at 400 E. Monroe Avenue. New customers are required to come in with two (2) forms of identification and complete an Application for Service. Existing customers may handle most transactions by telephone. In completing the Application for Service, new customers will need:

A deposit. It is required to be paid at the time of application (See Customer Deposit Policy). The deposit is refundable after one year of satisfactory bill payment history. Interest will be paid on deposits at the time the deposit is refunded. Interest began January 1, 1986, for all deposits collected prior to that date.
Proof of identification. We prefer a picture I.D. and a Social Security Card.

A CWL customer is required to be at least 18 years of age.

If you are an existing customer and moving to another address within the CWL service area, please contact us as soon as possible and tell us the date you wish to have your services disconnected at your present address and the date you want services at your new address. We require a minimum of one workday’s notice.

If you have a deposit with CWL, it will automatically be transferred, along with your payment history, to your new address.

Our service trucks are generally routed geographically so appointments are not made for connecting or disconnecting services. You need to make arrangements for CWL to have access to the premises when requesting services.

Customer Service Charges

	CWL CUSTOMER SERVICE CHARGES
	Effective August 1, 2008

		City	Rural
		(In Dollars)	(In Dollars)
Regular Connect During Office Hours
With Minimum One Day Notice		15	20	Plus deposit if required
(City Excludes all Read & Leave Ons)
Regular Connect For Same Day		40	40	Plus deposit if required
(Includes all Read & Leave Ons)
Regular Connect After Office Hours		40	40	Plus deposit if required
(Includes all Read & Leave Ons)

Seasonal Disconnect During Office Hours
With Minimum One Day Notice
Electric		60	72
Water (1" or smaller meter)		30	36
Water (larger than 1" meter)		60	72
Same Day or After Office Hours Add $40
"Regular Connect" Charges Above Apply Also

Service Call During Office Hours		-	25	If customer problem
Service Call After Office Hours		-	40	If customer problem
Customer Convenience Request After Hours		40	40

Customer Requested Meter Test		10	20	If no problem found
Returned Check or Draft		25	25

Field Collection to Avoid Disconnect		15	30
Service only for extreme individual cases
Disconnect for Non Payment:
Reconnect During Office Hours		25	50	Additional deposit
Reconnect After Office Hours		40	80	may be required.

Tampering and/or Found On		50	50	Plus damages, including materials, time, trucks,
				etc. Additional deposit may be required.

Setting Meter on Fire Hydrant		40	-	See FH policy
(Rural For Construction Purposes Only)		-	50	Requires Engineering approval
Setting Meter on Temporary Electric Pole		40	-
Per Trip After 2nd Trip to Connect		20	40
Sewer Inspection After Office Hours		40	-

Rental Per Pole For Security Light
If Additional Wood Poles are Required		4/mo	-	Minimum one year contract
Replacement of Private Light Lamp (Labor)		40	-
Replacement of Each Additional Lamp
If Same Service Call (Labor)		10	-
Charge Per Lamp		Check With Purchasing Department For Current Price
		On Any Size Or Type Of Lamp

Residential CWL Customer Deposit Policy

Deposits will be held as security for payment of electricity, water, wastewater, or any service provided or billed by CWL to a customer at the original or any other address. The deposit plus simple interest will be refunded after final bill settlement for all accounts, or after one year provided an excellent payment record has been established for all accounts.

Property Owners

Property owners residing in residence and who are New Residential Customers will not be required to have a service deposit.

Guarantor

New Residential Customers have the option to have a Guarantor sign for them in lieu of a deposit. A guarantor is required to be a currently connected CWL customer with a twelve (12) month satisfactory credit record.

A guarantor would be released from their agreement when the guaranteed customer has established a satisfactory credit record or at the end of a signed 30 day cancellation agreement.

If a guarantor leaves CWL services, the guaranteed customer would be granted 30 days to acquire another guarantor or arrange to pay a deposit.

Commercial Deposits

Commercial deposits will be on the basis of an estimated two (2) highest months bill with the options of a cash deposit, surety bond, bank letter of credit (guarantee), or waiver of deposit.

Additional Deposit Information

The above customer service policy will not affect existing customers if their credit record remains satisfactory. An unsatisfactory credit experience with an existing customer may require deposits as outlined in this policy. Additional deposits may be required for unsatisfactory credit experience.

Waiver of Deposits

Residential or Commercial customers may sign a Waiver of Deposit if they meet CWL’s Waiver of Deposit requirements.

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